Frequently Asked Questions
Expert support for your creative projects and home care needs.
What is your shipping policy for sewing machines and vacuums?
We offer free standard shipping on all orders over $99 within the contiguous United States. Larger units are securely crated and insured to ensure they arrive in perfect working condition.
Do you offer warranties on your products?
Yes, all new sewing machines and vacuum cleaners carry full manufacturer warranties. Additionally, Imagine Sewing & Vacuum provides a 1-year limited labor warranty on all equipment purchased through our store.
What is your return policy?
You may return unopened and unused items within 30 days of purchase for a full refund. Please note that used sewing machines and vacuums may be subject to a 15% restocking fee.
Do you provide repair and maintenance services?
Absolutely. Our certified technicians service most major brands of sewing machines and vacuum cleaners. You can schedule a drop-off at our service center or contact us for troubleshooting tips.
Are financing options available for high-end equipment?
Yes, we offer flexible financing plans through our partners to help you bring home your dream machine today. Options include 0% APR for qualified buyers on select models.
Can I get a demonstration before I buy?
We offer virtual and in-person demonstrations for all our premium sewing machines. Contact our support team to schedule a session with one of our product specialists.